Customer Support · AI & Tech
A Dedicated CX Team for a Scaling AI Agency
AI & Tech, Digital Marketing
Dedicated Team
Customer Support, Specialized Role, Virtual Assistan
THE CHALLENGE
Rank Fusion, a US-based AI/LLM visibility agency, was scaling fast but capped by team capacity. Customer questions and repetitive backend execution — content rewrites, schema work, prompt testing — all landed on the two founders. Front-line CX was slipping and the founders were buried in execution instead of sales and strategy.
OUR SOLUTION
Innosync built a dedicated three-person team — a customer support professional handling front-line CX, a content and schema VA, and a technical specialist — all under one Innosync manager. The team learned Rank Fusion’s exact workflow and took over both customer support and the repetitive 80% of execution. Innosync AI ran quality checks on output and tracked response times in the background.
Increase in client onboarding capacity
Of repetitive execution removed from founders
New local hires needed to double the load
FULL RESULTS
Client onboarding more than doubled without a single local hire. Customer support response times tightened and stayed consistent. The founders refocused entirely on sales and partnerships — the work only they could do.
“We were the bottleneck in our own business. Innosync gave us a dedicated team that handled our customer support and learned our exact workflow. We didn’t hire a single person locally and still doubled our capacity.”
Daniyal Hassan, Founder, Rank Fusion
