Specialized Roles · Health / RCM
A Secure RCM Support Team for a Medical Billing Company
Durable Medical Equipment, Health, Medical Billing & RCM
Dedicated Team
Back-Office, IT Support, Specialized RCM Roles
THE CHALLENGE
UB Medical Billing, a US revenue cycle management company serving 500+ practices, built its brand on trained, US-supervised human specialists — not automated clearinghouses. To scale that promise it needed skilled RCM talent able to work inside secure environments without compromising compliance — and hiring that locally was slow and expensive.
OUR SOLUTION
Innosync provided a dedicated, fully managed RCM support team operating from a physical, access-controlled office — handling coding, charge entry, A/R follow-up, and prior authorizations, with IT support securing system access. US supervisors kept oversight of denial appeals. Innosync AI routed complex claims to the right specialist.
Specialist capacity without slow local hiring
Office-based, access-controlled environment
A/R follow-up and prior authorization turnaround
FULL RESULTS
UB scaled specialist capacity quickly, maintained its US-supervised quality standard, and accelerated A/R follow-up and prior authorizations — all within a secure, audit-ready environment that protected its core promise.
“Our whole brand is built on trained humans, not automated clearinghouses. Innosync gave us a secure, office-based RCM team that holds the quality line — and let us scale without breaking that promise.”
Michael Tran, Revenue Operations Director, UB Medical Billing
